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FAQ

What makes a GỐC Studio t-shirt special?
The design that has been hand-printed onto each t-shirt comes from an original painting or ink drawing on Vietnamese Do paper, some of which have been exhibited internationally.
Our t-shirts are not bulk-printed in a factory, they are limited edition and individually printed-to-order by us at GỐC Studio in Hanoi.
We also have the strictly one-of-a-kind, individually numbered and dated 'Uniques' Series.

So what makes the 'Uniques' Series t-shirts even more special?
There is only one of each 'Uniques' Series t-shirt. They are truly one-of-a-kind, and each is individually numbered and dated on the neck label.

'Uniques' Series t-shirts have varying characteristics that make them stand out as 'Uniques'. This may include one or a combination of different printing techniques and methods, which set them apart from the standard GỐC Studio t-shirts such as freestyle / freehand printing, unique imagery, and unique colour combinations and image placements.

Can you re-print or replicate an existing 'Uniques' Series t-shirt in ___ size?
No. It is fundamental for us to maintain the integrity of the concept and artistic process of the 'Uniques' Series as being one-of-a-kind.

What are your t-shirts made from?
All of our t-shirts are made from high quality 100% cotton.

How do your t-shirts fit?
Our t-shirts fit between classic loose and body style.
Please note that the measurements in our size chart have a variance of +/- 1 cm.
Please see the size chart for reference.

Will my t-shirt shrink in the wash?
Generally cotton experiences some shrinkage of between 3-5% in the length and width.
This can be minimised by washing in cold water.

What kind of inks do you use?
We use the highest quality, certified eco friendly water-based pigments, binders and discharge bases. The inks we use are completely PVC and pthalate free, and give the softest 'hand' possible.
Please note that t-shirts using discharge printing methods are washed before shipping.

Do you have, or can you make ____ design in ____ colour t-shirt?
We do accept special requests or commissions. Send us an email and we'll discuss!

How should I wash my GỐC Studio t-shirt?
To maintain print vibrancy and minimise fibrillation of the garment, machine wash inside out with cold water on a gentle cycle. Hang to dry, or if you must tumble dry, do so at the lowest setting. Prints are iron-safe at low to moderate temperature.

What payment methods do you accept?
We accept payment through PayPal, which supports all major credit cards.

Can I cancel an order?
If you would like to cancel your order please email us as soon as possible to request the cancellation, as orders are generally printed and shipped within 24-48 hours.
If the order has already shipped, we will email you instructions on how to return the products to us. Once the order has been received by us we will refund you the cost less the original shipping fee.

Do you have a returns / exchange policy?
We don't let a t-shirt go out the door if it doesn't meet our high standards of quality.
However, if you feel that your t-shirt is somehow inadequate, or the wrong size, please contact us as soon as possible.

We only accept returns that have without exception been unworn and unwashed within 30 days from the date of purchase.

How long will my t-shirt take to arrive?
Usually within 10 to 15 days. If you haven't received your order after 30 days, please contact us.

Will there be customs fees / duty / taxes?
Possibly! Please check with your local post office for exact details.