We don't let a t-shirt go out our door if it doesn't meet our high standards of quality.
However, if you feel that your t-shirt is somehow inadequate, defective, or the wrong size, please contact us as soon as possible.
Returns, Exchanges and Refunds
We accept returns that have been unworn and unwashed within 30 days from the date of purchase.
Exchanges are only available for items of equal value.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed, and we will return the money to you via PayPal.
Return Shipping Fees (International and Outside Hanoi)
Customer is responsible for any return shipping fees. We recommend using a traceable service. We do not take responsibility for products lost during shipping.
Returns Within Hanoi
We will come and collect the products from you at your time and day of most convenience.
If you'd like to cancel an order please contact us as soon as possible via email only. Once we have confirmed the order with you via email, we begin printing your t-shirt(s) immediately and generally have them shipped within 24-48 hours. If the product(s) has shipped, the customer is responsible for return shipping. Refunds will only be issued to the original credit card / form of payment used when placing your order.